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Terms and conditions

Your seller

HARTENVELL HOUSE LTD
Company number 17466100. A private company limited by shares, registered in England and Wales.
Registered office: 7 Copperfield Road, Coventry, West Midlands, England, United Kingdom, CV2 4AQ.

Email: info@hartenvellhouse.com
Telephone: +44 7519 690210

Products and pricing

Product pages identify the relevant size, colour, materials and price. All displayed prices and checkout totals use pounds sterling (GBP). Please review your selections, delivery address and total before submitting an order. Tax treatment and any applicable international charges will be confirmed before orders are accepted. No VAT registration number is represented on this site.

Orders and payment

Acknowledgement of an order records receipt of your request; acceptance and contract formation occur when we confirm acceptance and dispatch. If an order cannot be fulfilled, we will explain and refund any payment received. Payment availability is shown at checkout. No charge or paid order is submitted while the payment service is unavailable.

Delivery and cancellations

Our delivery information, returns policy and cancellation form explain charges, delivery periods and cancellation rights. Nothing in these terms excludes statutory rights concerning goods that are faulty, misdescribed or unfit for purpose, or liability that cannot legally be excluded.

Complaints and governing law

Please contact us with your order details and the issue so we can investigate. The law of England and Wales applies, without depriving consumers of mandatory protections or access to courts available where they live.

Ordering steps and a copy of your terms

The store and sales contract are in English. Select your product options, add items to your basket, review quantities and prices, then enter your delivery and billing details. You can edit your basket and correct details before the final payment action. When payment is enabled, the final order button indicates the obligation to pay. You can print or save these terms using your browser. The applicable contract information is retained with your order and included in order communications.